CPS Energy Stops Auto-Pay Option While Costs Investigated

CPS Energy President Paula Gold-Williams says they needed to purchase extra natural gas to get through last week's bad weather and that will be expensive. But, she says that will not end up on your next bill.

She says the utility will be investigating what programs will be available to help draw down the costs to the consumers. CPS Energy has stopped the auto-pay option, so customers have more control about future bills.

“We will not be putting these extra costs on San Antonio customers’ bills at this time. We’re holding those extra charges for fuel and incremental power that we needed while we assess what our opportunities to lower costs for all customers, particularly those most hit by the outages that had to be taken,” said Gold-Williams.