S.A. Airport Wins Acclaim for Convenience, Courtesy

Here's a good reason why the City of San Antonio doesn't want to invest in a new airport.  The Airports Council International has just named San Antonio International the second best airport in North America in terms of customer experience, News Radio 1200 WOAI reports.

The organization ranked 48 airports across the region.On a 1-to-5 rating, SAT ranked 4.44 overall on several categories.

SAT did exceptionally well in ease of finding your way through the terminals, courtesy of airport staff, and most convenient walking distance inside the terminal.

SAT also did well in overall satisfaction for both leisure and business travelers and cleanliness.

“We’ve built a culture here at SAT where exceeding -not just meeting- our customer’s expectations is the standard”, said Karen W. Ellis, Chief Customer Experience Office, San Antonio Airport System.

SAT has been in the top three in customer experience the past three years.

And one other area where SAT ranked high is the ease of getting from the airport to downtown, an advantage that would be lost if a new airport were constructed.


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