CPS Energy has a program that helps customers who are having trouble paying their electric bills. CPS Energy contributes at least a million-dollars a year to the Residential Energy Assistance Partnership, or REAP. San Antonio and Bexar County process thousands of applications from customers, and CPS handles the program's marketing, fundraising, and administrative needs. The shutdowns during the coronavirus pandemic have led to a spike in layoffs, leaving many customers unable to pay their utilities and other expenses.