In the wake of United Airlines' dragged passenger debacle, it will raise the maximum amount of compensation payments to customers who give up their seats on overbooked flights to $10,000 from the current $1,350. Additionally, it will reduce its use of overbooking, and increase employee training, including on de-escalation. The changes were revealed as United released a report today (April 27th) on the mistakes that led to the April 9th dragging incident in Chicago. United had already announced that it would no longer call police to remove passengers from overbooked flights.
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