SAT Number One in North America in Customer Satisfaction

They're getting out the big foam finger at San Antonio International Airport, because they're number one, News Radio 1200 WOAI reports.

Airports Council International-World has named SAT the 'Best Airport With 5-15 Million Passengers in North America' in customer service based on passenger surveys.

“It is always our goal to put passengers first and it’s an honor to be recognized as one of the world’s best airports for the quality of our customer service,” said Russ Handy, Aviation Director for the City of San Antonio. “This is truly a significant achievement for the amazing team I have the privilege of serving with, and something that all stakeholders of SAT and our surrounding community should be very proud of. SAT has a world-wide reputation for our excellence in customer service.”

The surveys cover 34 metrics, from availability of free wi-fi to ground transportion to courtesy.

What is even cooler is that airport officials get to go to pick up the award, which will be presented at the organization's annual convention in Bali.


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